Terms of Service

Welcome to theCam (“we,” “our,” or “us”). By accessing or using the platform, you agree to be bound by these Terms of Service (“Terms”).

If you do not agree, you may not use the platform.

theCam is a technology platform that connects clients with independent photographers and videographers (“Pros”).

• theCam facilitates booking, communication, and payments
• Pros are independent contractors, not employees, agents, or representatives of theCam
• theCam is not a party to any agreement between clients and Pros

You agree to:

• Provide accurate and complete information
• Maintain the security of your account
• Be responsible for all activity under your account

Pro Requirements

Pros must:

• Complete identity verification via Stripe Identity
• Pass background checks via Checkr
• Provide accurate service details

Failure may result in suspension or removal.

Booking Flow

• Clients submit booking requests with a deposit
• Bookings are not confirmed until accepted by the Pro
• Clients may cancel before acceptance for a full refund

Payment Authorization

By booking a service, you explicitly authorize theCam and its payment processor, Stripe, to:

• Store your payment method
• Charge your payment method for:
  • Deposits
  • Remaining balances
  • Applicable fees or adjustments

You agree that these charges are valid, authorized, and enforceable, including any automatic charges following service completion.

After Acceptance

• Once accepted, the deposit becomes non-refundable, except as outlined in Section 5
• The remaining balance becomes due after service completion

Full refund if:

• Client cancels before Pro acceptance
• Pro declines the booking

After acceptance:

• The deposit is non-refundable
• Exception (Pro-Related Failure Only): If the scheduled session is not completed due to the Pro’s actions, failure to perform, or inability to fulfill the booking, the deposit will be fully refunded to the client

No refunds will be issued if the session is not completed due to:

• Client cancellation after acceptance
• Client no-show or lateness
• Incorrect or incomplete booking details provided by the client
• Any client-caused disruption

Any additional refunds beyond the deposit are governed by the Pro’s cancellation policy.

A service is considered “completed” when the Pro:

• Attends the scheduled session and performs the agreed services, and/or
• Delivers agreed-upon media

After delivery:

• Clients receive a 48-hour review period
• Clients must raise any issues within this timeframe

If no issue is raised within 48 hours, the service is considered:

• Accepted
• Completed
• Eligible for final payment

• Pros set their own cancellation policies
• Clients agree to those terms when booking

Client responsibilities include:

• Arriving on time (recommended: 15 minutes early)
• Providing accurate session details

Failure to meet these obligations may result in forfeiture of payments.

Pros are independent professionals.

theCam:

• Does not control or supervise services
• Does not guarantee results, quality, or outcomes
• Is not responsible for Pro performance

theCam makes no guarantees regarding:

• Service quality
• Professional conduct
• Delivery timelines

All services are provided directly by Pros.

• Disputes should first be resolved between client and Pro
• theCam may assist but is not obligated to resolve disputes

theCam reserves final discretion on platform-level actions.

You agree:

• Not to initiate chargebacks for valid and authorized charges
• That disputes must be raised within the platform first

If a chargeback is filed:

• theCam may submit evidence including:
  • Booking confirmation
  • Pro acceptance records
  • Delivery timestamps
  • Message history

Violation may result in account suspension or termination.

To the fullest extent permitted by law:

theCam’s liability is limited to the total amount paid for the booking in dispute.

theCam is not liable for:

• Indirect or consequential damages
• Lost profits or opportunities
• Personal injury or property damage

• Ownership of content is determined between the Pro and the client
• theCam does not claim ownership
• Users grant theCam a limited license to display content for platform operation and promotion

Users agree to act lawfully and respectfully.

Violations may result in removal from the platform.

We may suspend or terminate accounts for:

• Violations of these Terms
• Fraud or abuse
• Harmful conduct

We may update these Terms at any time. Continued use constitutes acceptance.

These Terms are governed by the laws of the State of Florida, United States.

Questions about these Terms? Reach us at [email protected].