Privacy Policy

Welcome to theCam (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our platform.

A. For Clients

When you use theCam as a client, we collect:

• Name
• Email address

We do not collect or store payment card information. All payments are securely processed through Stripe.

B. For Photographers & Videographers (“Pros”)

When you sign up as a Pro, we collect:

• First name
• Last name
• Email address
• Location data (for matching with clients)

Additional verification information (such as identity verification and background checks) is handled by trusted third-party providers:

• Identity verification via Stripe Identity
• Background checks via Checkr

We do not directly store or process sensitive identity documents used for verification.

C. Automatically Collected Information

We may automatically collect limited technical data such as:

• Device type
• IP address
• App usage data

This helps us improve performance and user experience.

We use collected data to:

• Provide and operate the platform
• Match clients with Pros
• Enable bookings and communication
• Improve our services
• Ensure safety and trust (including background checks for Pros)
• Send important account or service-related notifications

All payments on theCam are processed through Stripe.

• We do not store your credit card details
• Payment data is handled in accordance with Stripe’s security and compliance standards

We only share information in the following cases:

• With service providers (e.g., Stripe, Checkr) to operate core features
• When required by law or legal process
• To protect users, prevent fraud, or enforce our terms

We do not sell your personal data.

We retain your information only as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes

We implement reasonable security measures to protect your data. However, no system is 100% secure, and we cannot guarantee absolute security.

Depending on your location, you may have rights to:

• Access your data
• Request deletion
• Correct inaccurate information

To make a request, contact us at [email protected].

Our platform integrates with third-party services, including:

• Stripe
• Stripe Identity
• Checkr

These providers have their own privacy policies governing their use of your data.

theCam is not intended for individuals under 18. We do not knowingly collect data from minors.

We may update this Privacy Policy from time to time. Changes will be posted with an updated effective date.

If you have questions about this Privacy Policy, contact us at [email protected].